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Service, Quality, Value
As an independent Company we trade with Clients who prefer a more personal service. Clients who we recognise by voice. Clients who understand and appreciate the benefits Eyears can bring to Organisations by looking after their temporary staffing needs. Clients who understand how much time, effort and stress we can save. And of course, more often than not we can beat any like for like price making us a more cost effective solution too. Eyears was originally set up to raise the bar on Customer Service and as a Client it is important to you that when you book temporary staff, they arrive on time, in the appropriate dress and needless to say, with the right qualifications & experience.
With over 20 years experience in the industry, we'd like to think we get this right first time, every time. In fact, we're so confident, we guarantee it - something none of our competitors do. After our initial conversation, we'll arrange a convenient time to visit you can establish what your exact needs & preferences are. You'll be safe in the knowledge your cover is in safe hands with a Supplier who knows everything there is to know.
Post visit of course the skill lies in matching the personalities & abilities. Matching a qualification to a position or requirement should be easy part in any Recruitment consultants working life. In act, most high street suppliers have a computer which matches them for the consultant. The computers unfortunately don't understand bus routes, commuting times, road works or delays. All they have to do then is phone the candidate and ask them to work. At Eyears we consider all this and more. Have they been to you before? Can we offer continuity? Do they have experience in the specific area and so on?
Skill, Dedication, Commitment
The real skill is in knowing how far the candidate will travel, do they drive, what are the bus services like, is there a train station locally, does the candidate have the correct experience, and can they honour the full booking and so on and so forth.
These are just a few of the things we do at Eyears to ensure we give the best service in the market today. In fact, in our Customer Satisfaction Review conducted in July 2006 100% of our Client base rated the service provided by us as either Excellent or Very Good. Even more so, 100% also said they would recommend our service to Colleagues. Indeed a large proportion of our Client base have joined us via referrals.
But of course, having a happy Client is only one part of our Job. In order to meet your needs we must have a happy base of Support Staff. If you want to be the vest at what you do, you must recruit the best support staff to get you there.
With a rejection rate which runs at circa 90% for candidates, we at Eyears believe we have some of the best support staff available. All of them, interviewed by one of our Consultants face to face. All of the, fully reference checked. All of them with a CRB check if appropriate for their role. All of them screened for health & risk. It's no wonder those that get through, tend to stay with Eyears for a long time.
Once with us we take care to consider our support staff desires. We always try to get our staff the work they want, when they want it and as close to their home as possible. We ideally only ask our support staff to travel between 3 - 5 miles to their place of work. This ensures when they arrive with you they are keen and enthusiastic for the day ahead. Apart from daily contact we also conduct an annual service review, a copy of the results are sent to all Clients & Support Staff alike to ensure we have full transparency.
So what's left you may say? Well we try not leave anything to chance, but we do know we don't always have all the answers and sometimes our Clients & Support Staff can offer alternative solutions. That's why we always have an open policy with both to ensure you're getting truly the best service possibly at a value for money price. So what do you have to lose in contacting us? We might just be able to help...
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